AI & Automation
AI chat & knowledge
An AI that reads your PDFs, help docs, and past conversations — then answers with citations back to your source material.
See it in action
A real conversation between a customer and an AI trained on your business documents.
AI Support Agent
What's your return policy for opened items?
Opened items can be returned within 14 days as long as you have the original packaging. If the item is defective, we cover return shipping.From: Returns Policy PDF, §3.2
Can you start a return for order #8842?
I found order #8842 — one item: Wireless Headphones, delivered June 28. Still within the 14-day window. I'll start the return now. You'll get a prepaid label in your email within 2 minutes.From: Orders DB + Returns Policy
📄 Returns Policy📄 Orders Database📄 Shipping Guide
How it works
1. Ingest your knowledge
We feed it your PDFs, help docs, email templates, and past chat transcripts — anything your team references to answer questions.
2. Customer asks
The AI searches your material, finds the relevant answer, and responds in plain language with a citation to the source.
3. Escalate when needed
When the question is truly novel or sensitive, the AI flags it for a human — with full context so no one starts from scratch.
4. Everything logged
Every question, answer, and source citation is saved. You can search past interactions and see what customers are asking about.
What you get
- Answers drawn from your actual documents — not generic chatbot responses
- Every answer includes a citation so you can verify accuracy
- Handles routine questions automatically — your team only steps in for edge cases
- Works on your website, in your app, or inside Slack and email
- Updates when your documents change — upload a new PDF and the AI learns it immediately